When the temperature outside falls below zero, your boiler and heating system can get affected. In fact, when you need your boiler and heating the most the condense pipe of the boiler can get frozen. If the condense pipe of your boiler is too small or isn’t insulated properly, chances are high that it will freeze because of the water residue that stays in the pipe when you use your heating.
Every year we get countless of calls when the first proper cold hits the city. Many customers experience that their boiler is not working and the fault code often indicates that there’s an issue with the condense pipe, which has frozen. Naturally, this will stop the boiler from working because the condensation has nowhere to get out of the system.
If this happens to you, our advice for a temporary fix is to pour some hot water either down the pipe or on the pipe to melt the ice. Then restart you boiler and turn on the heat again. Repeat the procedure if the ice hasn’t melted.
This type of failure should however not be happening at all, and does not happen where we have installed the boilers. The reason it happens is that the condense pipe is the wrong size, in that case a a bigger pipe should be fitted. The problem could also be solved by insulating the external section of the condense pipe. To fix this problem permanently, contact your plumber to get the condense pipe replaced or insulated.
Call us on 02073502511 or email firstname.lastname@example.org if you need our help.